王翠玲;王绍礼;殷怡;梁红;孟梅;安静;

• 1:北京回龙观医院北京心理危机研究与干预中心

摘要(Abstract)：

目的:了解北京市心理援助热线反复来电者的特征。方法:运用北京市心理援助热线电脑咨询操作系统收集2017年1月-2017年12月期间拨打该热线的7526例来电者的资料，在2017年拨打热线次数≥5次作为反复来电组(n=517),其他为非反复来电组(n=7009)。比较两组的人口学特征、求助问题类型及自杀危险因素。结果:反复来电者求助问题的前3位为精神障碍、家庭外人际关系问题、与家人关系问题，63.1%有既往精神科诊断；来电时，反复来电组与非反复来电组的自杀风险程度差异无统计学意义(P>0.05)。多元logistic回归分析显示，反复来电与害怕被攻击感、亲友有自杀行为史和高无望感有关联(AOR=1.38、1.32、1.29)。结论:热线在接听反复来电者时，应关注来电者的害怕被攻击的想法、高无望感及亲友自杀行为史。

关键词(KeyWords)： 反复来电者;心理援助热线;自杀危险因素;自杀

Abstract:

Keywords:

基金项目(Foundation): 北京市医管局青苗人才培养项目(QML20182001)

作者(Authors): 王翠玲;王绍礼;殷怡;梁红;孟梅;安静;

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